We’re excited to share that our client, the Electricity Company of Ghana (ECG), has been honored with the “State Organization Project of the Year Award” at the 2025 PMI Excellence Awards for their implementation of CAIMS (Customer Asset Information Management System).
What This Means
Presented by the Project Management Institute in Ghana, the award honors public-sector projects that exhibit exceptional execution, impact, and innovation. ECG’s achievement highlights its commitment to enhancing operational efficiency and customer service through the use of modern, data-driven tools.
What CAIMS delivers
CAIMS is a comprehensive network and customer digitization solution that connects electricity assets and customers into a single unified view. This integrated approach lays the groundwork for efficient operations and accurate billing, addressing two major challenges faced by utilities across Africa.
Before implementing CAIMS, ECG struggled with fragmented data systems, manual processes, and limited visibility into its network operations.
CAIMS Difference at ECG
The implementation of CAIMS at ECG resulted in measurable improvements across ECG’s operations. By digitizing over 1.5 million customers and mapping assets across various districts, network visibility greatly increased.
This has led to faster response times for outages and enabled more proactive maintenance scheduling. Additionally, billing accuracy improved because of a better alignment between assets and customers, while the progress in operational efficiency has allowed resources to be redirected toward strategic initiatives.
Most importantly, ECG now holds an accurate database that serves as a single source of truth for customer and asset data. This improvement enables ECG to reliably serve its growing customer base.
A Partnership Model That Works
ECG’s success shows what can happen when utilities adopt digital transformation with the right partner. Our strategy emphasizes understanding each utility’s unique challenges and creating solutions that work within their existing operational frameworks.
We collaborated closely with ECG’s teams from the initial project design through to deployment, ensuring that CAIMS was customized to fit their specific environment and operational requirements. Our approach emphasizes active listening, boots on the ground, and long-term support. This model is vital for creating a lasting impact in Africa’s power sector.
Congratulations to ECG for this well-deserved recognition. We are proud to have played a role in this journey and look forward to helping more utilities across the continent achieve similar results.
Beacon Power Services (BPS) is excited to announce our partnership with the Tanzania Electric Supply Company Limited (TANESCO). This partnership marks a significant milestone in our efforts to support African utilities in overcoming operational challenges and delivering more reliable power to their customers in East Africa.
Utilities across Africa, including TANESCO, face ongoing challenges: limited visibility into their distribution networks, high levels of technical and commercial losses, and slow fault detection and resolution. These issues affect service reliability, revenue protection, and customer satisfaction.
In a recent interview with The Citizen, our CEO, Bim Adisa, explained the driving force behind our solutions: “Many software systems used in the sector are designed for markets outside of Africa and do not take into account the unique realities of African conditions. That’s why we developed our solutions,” he stated.
Our platform is designed to address these pain points directly. Unlike one-size-fits-all systems, our technology is tailored for the African power grid. It offers TANESCO real-time insights into their network, comprehensive monitoring of transformers and other essential assets, as well as early fault detection capabilities that aid in preventing outages and minimizing downtime.
The initial phase of this partnership is already in progress in one of TANESCO’s key districts. Our team is currently mapping every customer, building, and transformer in the area. Once operational, the system will provide TANESCO’s technical teams with actionable insights into the electricity distribution network, allowing for quicker response times and more proactive maintenance.
Our engagement extends beyond just deploying technology. After fully digitizing the initial district, we will focus on a national rollout, progressing one district at a time over the next 18 months. This phased approach will facilitate a smooth transition to complete operational visibility across TANESCO’s entire distribution network.
We are also deeply committed to building local capacity. So far, we have hired a team from Tanzania who are undergoing intensive training to implement, manage, and support the system in the field. As the project grows, we will continue to expand and train the local team to ensure long-term sustainability and effective knowledge transfer.
This partnership with TANESCO enhances our mission to empower African utilities with technology that adapts to their environment, meets their operational needs, and creates a lasting impact.
We’re excited to support TANESCO on this journey and look forward to seeing the results of this transformation unfold throughout Tanzania.
At Beacon Power Services (BPS), our mission is to develop practical solutions that support utilities across Africa in addressing longstanding challenges in electricity distribution. We are excited to announce our latest strategic partnership with the Compagnie Énergie Électrique du Togo (CEET). This project aims to enhance Togo’s power infrastructure and significantly improve power delivery to its people.
This project will directly support CEET’s efforts to reduce technical and commercial losses, improve billing accuracy, and enhance overall service reliability. More importantly, it demonstrates a shared commitment between CEET and BPS to drive operational efficiency through data-driven solutions, laying the foundation for long-term, sustainable energy access.
The initial phase of the project has begun in Lomé. In this phase, BPS is implementing its proprietary platforms, CAIMS and ADORA, to assist CEET in developing a reliable database for customers and assets. With greater visibility into the network, CEET will be equipped to manage its infrastructure, make more informed operational decisions, and improve the customer experience throughout its service areas.
This initiative goes beyond a simple technology rollout; it aligns with the Togolese government’s broader objectives of enhancing power reliability and achieving universal energy access by 2030.
Here’s what this partnership will deliver:
An accurate network database that helps CEET to map and manage its assets and customers more effectively.
A marked reduction in technical and commercial losses achieved by identifying both physical and revenue-related losses in the system.
Improved billing accuracy, ensuring that customers receive accurate bills based on reliable consumption data.
Enhanced operational efficiency, allowing CEET to improve decision-making, reduce downtimes, and proactively manage its network with real-time insights.
As Africa continues to urbanize and develop, the increasing demand on utilities necessitates the adoption of modern, data-driven solutions that can effectively address this rising need.
Through our collaboration with CEET and several partners, we are actively contributing to progress in Africa, one utility at a time.
Chez Beacon Power Services (BPS), notre mission est de développer des solutions pratiques pour aider les services publics d’électricité d’Afrique à relever les défis persistants en matière de distribution d’électricité. Nous sommes ravis d’annoncer notre dernier partenariat stratégique avec la Compagnie Énergie Électrique du Togo (CEET). Cette initiative vise à renforcer l’infrastructure électrique du Togo et à améliorer significativement l’approvisionnement en électricité de la population togolaise.
Ce projet soutiendra directement les efforts de la CEET pour réduire les pertes techniques et commerciales, améliorer la précision de la facturation et renforcer la fiabilité globale du service. Plus important encore, il témoigne de l’engagement commun de la CEET et de BPS à optimiser l’efficacité opérationnelle grâce à des solutions basées sur les données, posant ainsi les bases d’un accès durable à l’énergie à long terme.
La phase initiale du projet a débuté à Lomé. BPS met actuellement en œuvre ses plateformes propriétaires, CAIMS et ADORA, afin d’aider la CEET à développer une base de données fiable pour les clients et les actifs. Grâce à une meilleure visibilité sur le réseau, la CEET sera en mesure de gérer son infrastructure, de prendre des décisions opérationnelles plus éclairées et d’améliorer l’expérience client dans toutes ses zones de service.
Cette initiative va au-delà d’un simple déploiement technologique ; elle s’inscrit dans les objectifs plus larges du gouvernement togolais visant à améliorer la fiabilité du réseau électrique et à assurer l’accès universel à l’énergie d’ici 2030.
Voici les résultats de ce partenariat :
Une base de données réseau précise permettant à la CEET de cartographier et de gérer plus efficacement ses actifs et ses clients.
Une réduction significative des pertes techniques et commerciales grâce à l’identification des pertes physiques et de revenus du système.
Une meilleure précision de la facturation, garantissant aux clients des factures précises basées sur des données de consommation fiables.
Une efficacité opérationnelle accrue, permettant à la CEET d’optimiser sa prise de décision, de réduire les temps d’arrêt et de gérer proactivement son réseau grâce à des informations en temps réel.
Alors que l’Afrique poursuit son urbanisation et son développement, la demande croissante des services publics nécessite l’adoption de solutions modernes, basées sur les données, capables de répondre efficacement à ce besoin croissant.
Grâce à notre collaboration avec la CEET et plusieurs partenaires, nous contribuons activement au progrès en Afrique, un service public à la fois.
Beacon Power Services has partnered with ZESCO for a project in Zambia. This initiative focuses on integrating smart meter technology, which will significantly enhance grid monitoring, improve outage detection, and streamline billing processes.
This project is structured into three key phases. First, the team will map existing electrical assets—including meters, poles, and transformers—to establish accurate records of every customer connection. Next, smart meters will be strategically installed to capture real-time data for better network performance monitoring. Finally, the project will transition customers to a new digital billing platform to ensure accuracy and efficiency in invoicing.
Smart meters provide immediate visibility into energy consumption and grid performance. The real-time data not only facilitates rapid identification of outages or network issues but also supports data-driven decision-making for maintenance and operational improvements. This capability is crucial for minimizing unplanned downtime and optimizing the overall performance of the network.
Beyond the installation of smart meters, the project includes significant infrastructure upgrades. A comprehensive mapping of electrical networks ensures that every asset is accounted for and integrated into the new system. In parallel, transitioning to a digital billing system will eliminate manual errors, enhance billing precision, and improve revenue protection through accurate tracking of power usage.
The primary objective of this pilot is to achieve a measurable improvement in service reliability.
Key performance indicators include:
Digital invoicing ensures accurate billing and reduces revenue losses.
Reduced unplanned outages through faster detection and resolution of faults.
Improved maintenance response through enhanced grid monitoring for timely repairs.
Through this partnership on this smart meter rollout, Beacon Power Services and ZESCO are making significant strides in modernizing the power grid. This initiative demonstrates a strong commitment to using technology to improve operational efficiency and customer service. The results of this project will act as a standard for future advancements in grid reliability and overall energy management across Zambia.
